We’ll spend some time analyzing your digital marketing goals and budget, conducting research, and creating a winning strategy.

Once finalized, we’ll submit this plan to you and can then discuss whether you would like to proceed with it

Quotes are sent within 1-3 working days after you’ve gotten in touch with us (depending on the scope of what your brand is looking to accomplish.

Your onboarding officially begins!

Our onboarding process is purpose-built to ensure a smooth transition between sales, finance, and production. An easy and seamless client experience in this transition is of paramount importance.

Our process involves finalizing contracts, connecting with Accounting, assigning dedicated strategists, and conducting thorough kick-off meetings. 

Finalizing Contracts:

Upon receiving a signed SOW, your New Business Strategist at Digitopia will connect with the CEO of our company to review the contract, countersign the agreement, and send it back to you for your records.

Accounting:

Within 72 hours of receiving a signed SOW, our Accounting Department will be in touch with a request for initial payment. 

Dedicated Strategist:

For multi-service clients, you will be assigned a dedicated Account Strategist as your main point of contact. Unlike the typical “overloaded Account Manager,” your strategist only leads a handful of clients. This allows each strategist the time needed to immerse themselves completely in your brand. Your strategist will act as a seamless extension of your internal team.

Initial Audit & Kickoff Meeting:

Prior to the client kickoff meeting, the team will have requested access to all necessary platforms and reporting tools, which will be used to perform an initial audit of all relevant systems and past marketing activities.

Your account team will come prepared for the workshop-style kickoff meeting (3-6 hours) with additional questions and recommendations on how to prioritize your digital marketing opportunities.

In this meeting, all stakeholders will review a detailed project/service timeline as well as examples of deliverables that will be developed within the first 8 weeks. Additionally, we’ll work through a series of discovery and planning exercises that span subjects such as: sales process and performance, marketing goals and current performance, market segmentation, buyer personas, content marketing, advertising channels, and more.

You will have two main points of contact: your account manager and strategy expert.

Your account manager will be your main point of contact, handling your day-to-day queries and ensuring you are always up-to-date on your marketing campaign’s progress.

Your strategy expert is an experienced professional that specializes in a particular core service at SSG (e.g. an SEO specialist or web developer).

They are responsible for the execution of your online marketing campaigns.

You’ll be able to communicate with both your account manager and strategy expert in meetings or via email.

For longer status/reporting meetings, we will coordinate a frequency based on your preferences. This can be weekly, bi-weekly, or monthly.

Otherwise, during the ongoing running of your account, we will communicate with you (telephonically or via email) as often as is necessary. We understand how important timely feedback can be, so you can expect any email queries to be responded to within 1 working day.

We’ll also keep you informed about deadlines and task completions where applicable.

Ultimately, your satisfaction is what is most important to us. We want to help you, and we will – whether by partnering or by parting ways.

Should you decide that you don’t want to work with us, we will gladly refer you on to a different consultant or agency who might be better suited for your project.

Similarly, if we don’t think we’d be the right digital marketing agency to execute your campaign, we’ll put you in touch with one that is.

We’ve spent time developing connections with other marketing companies, and will only refer you on to those we trust.