Yes, proper and relevant web-maintenance definitely helps your website in getting positive ranking in the Search Engines. With updated, fresh and informative content, images, products and links on your website, the search engine crawlers find it favorable to index your website.
With annual maintenance plans, we offer a 20% discount. The discount is immediately available to you when you sign up for annual maintenance plans.
Yes! Our agency is specialised in fulfilling WordPress Developments and WordPress Maintenance tasks.
Custom developments are typically tasks that require on or more developers to build a function or plugin from scratch.
For example: Installing and setting up a plugin will be covered by the Maintenance Plan. Developing a custom plugin or alter existing plugins is custom development and will be billed hourly to your account.
No. Website maintenance is billed in 30 minute increments or tasks. The minimum task duration is 15 minutes per job. Custom developments are usually not included in these tasks.
Regrettably not as the packages are on monthly recurring basis, number of unused hours will not be carried over to the next month.
Yes. Our website maintenance services can be upgraded or downgraded at anytime. The change will be effective from the next billing cycle. You can contact our support team to help with your plan changes.
No, a single site maintenance will be included in single plan. We can look at a discounted price for customers with more than 3 websites.
There is no long-term agreement. Each plan is for a minimum of 3 months. You will be billed on the 27th of each month for the next forthcoming month and need to pay the maintenance package within 5 working days. After 3 months, your Maintenance Plan may be canceled anytime with a 10 day minimum notice before the next renewal date.
It totally depends on the amount of changes requests we have received from you. By receiving the change requests, we will confirm the turnaround time. Usually all changes are completed with 24 business hours. Some changes such a development of a special plugin or alterations of an existing plugin might take longer. Our development team will advise you accordingly.
Regrettably yes. Sometimes we can't perform a website maintenance request. This could be due to the coding language used on your website or restrictions imposed by your current hosting provider, or other reasons.
Our Website Maintenance services cover areas such as updating appearance and content, adding new features and functions, eCommerce integration, form creation, additional web pages, content or product migration or even SEO services.
This depends on the type of website you have. But this also depends on the skills you bring to the table. If your website doesn't enable you to maintain your own content, we can discuss options about converting your website into a CMS (Content Management System).
By regulary updating your website with fresh content (content, images, products, documents) you will not only gain loyalty from your visitors but also provide them with a good visitor experience.
Our Website Maintenance services range from updates, performance, security, fixes, SEO, marketing and migration. Contact us today for our plans.
Our digital agency is remotely headquartered in Kempton Park, Gauteng, South Africa. We’ve helped many local businesses throughout SA achieve exceptional results in highly-competitive markets like Johannesburg, Durban and Cape Town.
Our standard hours are between 08:00 - 18:00, Monday to Friday.
However, we understand that emergencies can happen, or that waiting until the next working day for assistance might not be ideal.
That’s why we also offer after-hours support (weekends, public holidays, and between the hours of 18:00 - 08:00) so you can get a hold of us whenever you need to.
Our after-hours support is charged as an additional monthly fee. Let us know if this is something you’d be interested in, and we will happily include it as part of your retainer.
We often help other agencies with projects that are either larger or more specialized than they are used to handling on their own. If you’re offering digital marketing services and have clients requiring solutions you’re not equipped to handle, please reach out to our business development team.
So if you need professional consultation or to white label our services, simply get in touch with us.
Unfortunately not. As an online marketing company, we have fully-embraced operating remotely.
We use popular video conferencing technology like Microsoft Teams to ensure our communication with you is clear, effective and human.
This makes it easy for us to work with clients across the globe. As an added benefit, you’ll never need to leave your own office when we start working on your campaigns.
However, if you are based in South Africa, we will gladly visit your offices to discuss your project in-person as and when needed.
Yes we can. We work with many international clients.
We’ll begin by taking the time to understand the market you’re looking to target. With those regional insights in mind, and after examining your local competitors, we’ll help expand your brand’s reach anywhere in the world.
Most other marketing agencies only offer a fraction of what DMA can give their clients. DMA is a one-stop shop for SEO, PPC, social media marketing, reputation management, web development, and more, providing businesses with a single entity to cover all of their needs. Our internal structure enables our teams to work together to produce exceptional results for our clients, building a bridge between each of our services. We also take care of ecommerce, mobile apps and website optimizations
Cost effective, no payroll hassle, access latest technology and trends, new insights and different perspective, not company-blind (outside people see your business with a different view and approach.
Southern Sons Group works with a variety of companies, from small startups to large enterprises, delivering expert digital marketing.
Whether you’re big or small, our approach is always the same - thorough industry research, understanding your business and goals, and then making it happen.
We’ve helped 100s of B2B and B2C companies this way, and we can help yours too.
If you’re just wanting to take your company online for the very first time, you’re an established player looking to further dominate your market, or you’re anything in between - just reach out to us.
We would be more than happy to work together.
For longer status / reporting meetings, we will co-ordinate a frequency based on your preferences. This can be weekly, bi-weekly, or monthly.
Otherwise during the ongoing running of your account, we will communicate with you (telephonically or via email) as often as is necessary. We understand how important timely feedback can be, so you can expect any email queries to be responded to within 1 working day.
We’ll also keep you informed about deadlines and task completions where applicable.
You will have two main points of contact: your account manager and strategy expert.
Your account manager will be your main point of contact, handling your day-to-day queries and ensuring you are always up-to-date on your marketing campaign’s progress.
Your strategy expert is an experienced professional that specializes in a particular core service at SSG (e.g. an SEO specialist or web developer).
They are responsible for the execution of your online marketing campaigns.
You’ll be able to communicate with both your account manager and strategy expert in meetings or via email.
Ultimately, your satisfaction is what is most important to us. We want to help you, and we will - whether by partnering or by parting ways.
Should you decide that you don’t want to work with us, we will gladly refer you on to a different consultant or agency who might be better suited for your project.
Similarly, if we don’t think we’d be the right digital marketing agency to execute your campaign, we’ll put you in touch with one that is.
We’ve spent time developing connections with other marketing companies, and will only refer you on to those we trust.
Your onboarding officially begins!
Our onboarding process is purpose-built to ensure a smooth transition between sales, finance, and production. An easy and seamless client experience in this transition is of paramount importance.
Our process involves finalizing contracts, connecting with Accounting, assigning dedicated strategists, and conducting thorough kick-off meetings.
Upon receiving a signed SOW, your New Business Strategist at Digitopia will connect with the CEO of our company to review the contract, countersign the agreement, and send it back to you for your records.
Within 72 hours of receiving a signed SOW, our Accounting Department will be in touch with a request for initial payment.
For multi-service clients, you will be assigned a dedicated Account Strategist as your main point of contact. Unlike the typical "overloaded Account Manager," your strategist only leads a handful of clients. This allows each strategist the time needed to immerse themselves completely in your brand. Your strategist will act as a seamless extension of your internal team.
Initial Audit & Kickoff Meeting:
Prior to the client kickoff meeting, the team will have requested access to all necessary platforms and reporting tools, which will be used to perform an initial audit of all relevant systems and past marketing activities.
Your account team will come prepared for the workshop-style kickoff meeting (3-6 hours) with additional questions and recommendations on how to prioritize your digital marketing opportunities.
In this meeting, all stakeholders will review a detailed project/service timeline as well as examples of deliverables that will be developed within the first 8 weeks. Additionally, we'll work through a series of discovery and planning exercises that span subjects such as: sales process and performance, marketing goals and current performance, market segmentation, buyer personas, content marketing, advertising channels, and more.
We’ll spend some time analyzing your digital marketing goals and budget, conducting research, and creating a winning strategy.
Once finalized, we’ll submit this plan to you and can then discuss whether you would like to proceed with it
Quotes are sent within 1-3 working days after you’ve gotten in touch with us (depending on the scope of what your brand is looking to accomplish.
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